We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to address challenges in business operations, digital transformation, risk management, compliance, business continuity, and more.
IDAM Services provides Identification and Access Management as a Service (IDAMaaS) for all applications which meant to be deployed on a cloud platform and intended to be used by authenticated Users (Human, Application or Device Users) to control access to the resources managed by them. The core concept of IDAM is to provide device, user and organization management as well as standard mechanisms for applications to authenticate identities and determine what functionality the identity is authorized to use.
Responsibilities
- Providing technical support to teams within the organization, and to external clients when required
$ads={1}
Analyze logs, review code and triage issues tickets to identify root cause of the issue.- Improve application reliability, quality, and time-to-resolution of tickets.
- Coordinate with engineering team to find resolution for customer issues and bring issues/tickets to a closure.
- Partner with engineering team to improve IDAM services by providing feedback from the field and improved release procedures.
- Possessing specialist knowledge of IDAM application and perform Standard Operating Procedures to address Functional requests from Customers.
- Assisting with application integrations with IDAM
- Managing ticketing system and ensuring comprehensive database of issues and resolutions is kept up to date.
- Maintaining and updating technical documents and standard operating procedures
- Identifying and resolving technical issues to resolve customer reported issues.
- Preparing maintenance and upgrade schedules for the system and communicate with customers about outage windows if any.
- Take ownership of tasks and deliver without supervision while using discretion to seek help when necessary.
Requirements
- Bachelor’s degree in computer science or in “STEM” Majors (Science, Technology, Engineering and Math) or equivalent.
- 10+ years of experience as a software developer or a support engineer with hands on approach.
- Intermediate verbal and written communication skills in English.
- Identity and Access Management domain knowledge (like WSO2, OKTA, or others).
- Experience with SAML, WS Federation, OAuth 2.0, OpenID Connect 1.0.
- Java 8+, JavaScript, Spring Boot, Spring framework (Core, Boot, Web, Security).
- Python, Angular.
- AWS, Docker container, Kubernetes.
- EC2, S3, DynamoDB, CloudFront, CloudWatch, AWS Lambda, ECR, IAM.
Benefits
Being a part of TEAM International gives you the chance to work on challenging projects with great professionals, international clients, and the latest technologies.
We have a great benefits package that includes:
- English lessons
- Private Health Insurance
- 20+ Paid time off
- Education allowance, etc.
$ads={2}
